Terms and Conditions

1. Introduction

Welcome to our online bookstore. These Terms and Conditions ("Terms") govern your use of our website and the services we provide, including the ability to download books or order physical copies. By accessing or using our website, you agree to comply with and be bound by these Terms.

By using this website, you confirm your agreement to these Terms. If you do not agree, please refrain from using our services.

2. Account Registration

• Eligibility: To create an account, you must be at least 13 years old or have the consent of a legal guardian.
• Account Security: You are responsible for maintaining the confidentiality of your account information, including your username and password. Any activity carried out under your account is your responsibility. Please notify us immediately of any unauthorized use.

3. Orders and Payments

• Order Process: Customers can place orders directly through our website. Digital books, where applicable, may also be available for download.
• Payment Methods: We offer multiple payment options including credit/debit cards, net banking, and UPI.
• Pricing: Prices listed on the website are subject to change without prior notice. Applicable taxes and shipping charges will be displayed during checkout.

4. Shipping and Delivery

• Shipping Policy: Physical books will be shipped within 15 business days after successful receipt of order and payment.
• International Shipping: Currently, we do not offer international shipping.
• Delivery Time: Minimum and maximum delivery time depends on the customer’s location and will be displayed during checkout.
• Delays: Delivery delays may occur due to unforeseen circumstances. In such cases, we will inform you and take reasonable steps to resolve the issue.

5. Returns and Refunds

• No Cancellations: Orders cannot be cancelled once they have been shipped.
• Return Policy: Returns are accepted only if books are received in a damaged or defective condition.
• Refund Process: Refunds will be issued only if we fail to deliver your order. If applicable, refunds will be processed within 7–10 business days after verification.

6. Privacy Policy

We collect personal information such as your name, email address, shipping address, and payment details solely to process orders and provide our services.

Your data is not shared with third parties except as required for payment processing and order delivery. Please refer to our Privacy Policy for full details.

7. Intellectual Property

• Content Ownership: All content on this website, including text, images, and graphics, is owned by us or our licensors. Unauthorized use is prohibited.
• Use of Content: Content is provided for personal, non-commercial use only. Commercial use is not permitted without prior written consent.

8. Limitation of Liability

• Disclaimer: We are not liable for any damages arising from the use of our website, including delays, errors, or service interruptions.
• Indemnification: By using our website, you agree to indemnify and hold us harmless from any claims arising out of your actions or misuse of our services.

9. Governing Law

These Terms and Conditions are governed by the laws of Maharashtra, India. Any disputes shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.

10. Changes to Terms

We reserve the right to amend these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

Significant updates may be communicated via email or website notifications.

11. Contact Information

For any questions, concerns, or support, please contact us at:

• Email: shraman.books@gmail.com
• Phone: +91 79906 08447

Additional Policies

• No cancellations are allowed once orders are shipped.
• As we are a Religious Trust, no 80G certificate can be provided.
• Returns are not accepted unless goods are damaged or defective upon delivery.
• Delivery delays may occur due to circumstances beyond our control. We appreciate your understanding.
• Refunds will only be issued for non-delivery of books and not for reasons outside our control.